Policies

1. Overview

The Brain Friends™ Rolling Programme provides online, educational group sessions for children aged 4 to 16 to build emotional regulation, resilience, confidence, and self-awareness through character-based learning. Sessions are delivered via Zoom and are facilitated by trained coaches. This is an educational service and not a therapeutic or clinical programme.

2. Session Structure

• Sessions are delivered weekly in age-specific groups:
  • Tame Time Junior (Ages 4–6, with parent/carer present)
  • Tame Time (Ages 7–9)
  • Brilliant Brain Lab (Ages 10–12)
  • Brain Lab Teens (Ages 13–16)
• Each session lasts 30 minutes.
• Sessions are held live on Zoom and are not recorded.
• Groups are limited to a maximum of 10 children per session.

3. Payment and Subscription

• Your first session is free.
• Ongoing sessions are billed via GoCardless at £89 every 4 weeks in advance.
• This fee includes all live sessions and any accompanying digital resources.
• Subscriptions auto-renew every 4 weeks unless cancelled (see Section 4).

4. Cancellation and Refund Policy

Right to Cancel – 14 Calendar Day Cooling-Off Period

You have the right to cancel this agreement without any reason within 14 calendar days, starting from the date of sign-up, including the day of your first session.

If you attend a session during the 14-day cooling-off period, the value of that session may be deducted from your refund. If you have accessed any digital resources during this time, this may also affect your refund amount.

Extended Right to Cancel

If the supplier has not complied with consumer protection law in relation to an unsolicited consumer agreement, you may have up to 6 months to cancel. In such cases, contact us by email or post.

How to Cancel

To cancel in writing, please send your request to:

• Email: emily@mindtoolsforkids.com
• Address: 15 Smitham Bottom Lane CR8 3DE

You may use the following template:

I hereby give notice that I cancel the agreement with [Mind Tools For Kids Limited] pursuant to the UK Consumer Rights Act 2015.
Name:
Address:
Date:
Signed:

You may also cancel your GoCardless subscription directly via your GoCardless account.

Effect of Termination

If cancelled within the cooling-off period, the agreement is treated as if it never existed. Any physical or digital materials provided must be returned or access revoked.

Further Information

You can seek further consumer advice from:

• Citizens Advice or call 0808 223 1133.

5. Session Suitability and Behaviour

Children should:

• Be comfortable on Zoom with their camera on (with parent/carer support if needed)
• Be willing to participate in a group setting
• Be able to follow simple group rules such as taking turns and listening

All families complete a short onboarding screening to assess suitability.

We aim to make our sessions inclusive and supportive. However, we recognise that group settings may not be right for every child. 

If a child consistently struggles with behaviour that impacts the safety, wellbeing, or experience of others in the group, or is unable to engage meaningfully over time, we may pause their place and discuss options with the parent/carer. 

In some cases, we reserve the right to discontinue a child’s place if the sessions are not suitable. This is always done with care and in the child’s best interests. 

We will not discriminate on the basis of disability or additional needs and will make reasonable adjustments wherever possible.

We reserve the right to pause or cancel a child’s place if the sessions are not a suitable fit or if safety expectations are breached.

6. Safeguarding and Privacy

• All coaches are DBS-checked and trained in online safeguarding best practices.
• Sessions are never recorded.
• Children must be in a safe, quiet space with a trusted adult nearby for younger age groups.
• Parents/carers will be contacted if there are any safety concerns.

7. Data Protection (GDPR)

• We collect minimal personal data needed to provide the service.
• This includes: child’s first name, age, parent contact details, and any access or support needs disclosed voluntarily.
• Data is stored securely and never shared with third parties.
• You may request to view, update, or delete your data at any time.

8. How to Cancel a GoCardless Subscription

To cancel your subscription:

• Visit your GoCardless account or follow the instructions in your welcome email.
• Alternatively, email emily@mindtoolsforkids.com and we will process the cancellation for you.

9. Digital Resources

• Programme fees include optional printable and digital resources.
• These are for personal, non-commercial use only and may not be shared, copied, or sold.

10. Changes to Terms

We reserve the right to update these Terms & Conditions. You will be notified of any significant changes via email or during session communications.

For questions or support, please contact:
(emily@mindtoolsforkids.com)
(www.mindtoolsforkids.com/www.thebrainfriends.co.uk)